A primary goal of CAS is to treat all passengers and their belongings with courtesy, dignity, and respect during the security screening processes. At every passenger checkpoint location in San Francisco International Airport (SFO), multiple cameras capture screening procedures and screener-customer interactions. To ensure the highest level of security and customer service, these cameras are monitored by CAS supervisors from a state-of-the-art Screening Control Center, which is staffed 24 hours a day. CAS has also established procedures to minimize the intrusiveness of the screening process for passengers.
Your screening may include pat-down inspection. At any time, you may request a private area for your personal screening. The private area will either be a separate room or an area out of the view of the general public.
If you are asked to undergo additional screening, you will be provided a screener of the same gender except in extraordinary circumstances. In some cases you may have to wait for a screener of your gender to conduct the screening. You will be advised if the wait will be more than a few minutes.
Private Baggage Screening
If it is necessary to open your carry-on baggage, CAS will make every effort to do so discreetly. Please make sure that you are facing your belongings when a bag search is being conducted. CAS recommends that you think carefully about what private items you place in your carry-on baggage since it may be opened and searched.