Welcome to the CAS Customer Service Center

Covenant Aviation Security (CAS) is committed to providing world-class security and world-class customer service to the flying public. CAS is a private company under contract with the federal government to provide passenger and baggage screening at San Francisco International Airport (SFO).

FAQs About Customer Feedback
How do I raise a concern to CAS management regarding my experience with passenger screening at San Francisco International Airport (SFO)?
How do I let CAS management know about a positive experience at San Francisco International Airport (SFO)?
FAQs About Lost or Damaged Property
What can I do if my property is lost at a passenger checkpoint?
What can I do if my property is damaged during the checkpoint screening process?
What can I do if property is missing from my checked baggage?
What can I do if items are damaged in my checked baggage?
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