To ensure the highest quality of service, CAS baggage employees are closely monitored by direct supervision. Using a state-of-the-art closed circuit television system, TSA and the Airport can evaluate baggage inspections in real-time or replay video footage to ensure that your luggage leaves checked baggage screening locations in the same order and condition as it arrived. At no time do CAS personnel screen baggage or perform their duties alone, unobserved or unsupervised.
Since all checked baggage is screened by a fully automated checked baggage screening system at San Francisco International Airport (SFO), most checked baggage pieces do not need to be physically inspected by CAS screeners. Outside of CAS, your checked baggage is handled by a number of different organizations. To read more about what happens to your checked baggage, please click here
If your checked baggage requires physical inspection, a CAS Notice of Inspection (NOI) will be inserted to let you know your baggage was searched. A CAS NOI is unique and differs from the TSA’s NOI—on it, you will find the badge number of the screener who conducted the inspection and a stamp indicating when and where the baggage inspection occurred. If you did not find a CAS NOI in your luggage, a physical inspection of your luggage was not required.
For more information on how to file a CAS claim, please click here.
- If you find a CAS NOI in your checked baggage, confirm that the missing item(s) are not prohibited for air travel and are not considered hazardous material. If the missing item(s) fall into either of these two categories, contact your air carrier’s Baggage Services Department.
- For all other incidents involving missing property in checked baggage, please submit a CAS Claim Form.
If you have a complaint about delayed or lost baggage, contact your airline. Most airlines recommend reporting missing bags at the airport within 24 hours and filling out an Air Carrier Claim Report within 30 to 45 days. If your baggage was delayed or lost, we suggest you file a claim for missing items with your airline. CAS does not assume responsibility for lost items resulting from delayed baggage.