CAS SFO - Claims

Covenant Aviation Security Claims





The purpose of this website is to assist passengers who experience loss or damage to personal property or personal injury resulting from Covenant Aviation Security (CAS) screening operations on flights originating from the San Francisco International (SFO).

Please refrain from packing valuable items in your checked baggage.

Once you drop your baggage with your air carrier, both the carrier and CAS may handle and process the baggage in some manner. The air carriers retain possession of your checked baggage for the entire trip with the exception of a short period of time when it may be physically screened by CAS.

Please keep in mind that most air carriers have liability limitations for lost, damaged, or stolen items.

No Liability for:
  • Fragile items
  • Perishable items
  • Previously damaged baggage
  • Oversized, overweight or over packed baggage
  • Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear
Air carriers have a limited liability per ticketed passenger for travel on or after October 1, 2004 Air carrier has no liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage Air carrier has no liability for photographic equipment, computers, VCRs and any other electronic equipment including software or components, jewelry, cash, documents, furs, works of art or other similar valuable items Other items that are not covered in the air carrier limit of liability include, but are not limited to: antiques, books, china, fragile items, liquids, medicines, perishable items, securities and negotiable papers or silverware.

CAS HIGHLY recommends that you do not pack the items mentioned above in your checked baggage. CAS will not pay for damage to these items unless it is clear that CAS is liable for the loss or damage. Protect yourself and do not pack valuables in your checked baggage.

Please note CAS will not accept liability for lost damaged items from baggage that is delayed or deemed missing by your airline.

NOTE: If you are using IE 10 and having trouble viewing the expandable FAQ's below, turn off compatibility mode by clicking the broken page icon at the top of the screen.


Frequently Asked Questions


Items lost at passenger checkpoints are held for 30 days at the Covenant Lost and Found Center. All items left behind at passenger checkpoint areas are logged by CAS personnel and turned over at the end of every shift. To reach our Lost and Found Department please email to lostandfound@covenantsecurity.com or FAX to 630-633-2626 your name, contact information, flight information, date that you lost the item and a description of the item and we will get back to you as soon as possible.

If your item was lost outside the checkpoint area, it would be turned into the local Air-carrier. Contact numbers for these are:

San Francisco International Airport (SFO):
United Airlines – (650) 634-1525
American Airlines – (650) 877-6121
All other airlines, contact SFO – (650) 821-7014

Note: For reference, if you find that your property has been lost at a passenger checkpoint, please notify a CAS supervisor immediately before leaving the checkpoint area. CAS will take action to help you recover your item(s), including reviewing video of the passenger checkpoint area. To read more about how CAS monitors the activities at passenger checkpoint locations, please click here.
  • A primary goal for CAS screeners is to treat all passengers and their belongings with courtesy, dignity, and respect during the screening process. At every San Francisco International Airport (SFO) checkpoint location, multiple cameras capture screening procedures and screener-customer interactions. To ensure the highest level of security and customer service, these cameras are monitored by TSA and the Airport from state-of-the-art Operations Centers, which are staffed 24 hours a day.
  • If damage to your property resulted from CAS personnel directly handling your property during the passenger checkpoint screening process, please file a CAS claim.
For more information on how to file a CAS claim, please click here.
To ensure the highest quality of service, CAS baggage employees are closely monitored by direct supervision. Using a state-of-the-art closed circuit television system, TSA and the Airport can evaluate baggage inspections in real-time or replay video footage to ensure that your luggage leaves checked baggage screening locations in the same order and condition as it arrived. At no time do CAS personnel screen baggage or perform their duties alone, unobserved or unsupervised.

Since all checked baggage is screened by a fully automated checked baggage screening system at San Francisco International Airport (SFO), most checked baggage pieces do not need to be physically inspected by CAS screeners. Outside of CAS, your checked baggage is handled by a number of different organizations. To read more about what happens to your checked baggage, please click here.

If your checked baggage requires physical inspection, a CAS Notice of Inspection (NOI) will be inserted to let you know your baggage was searched. A CAS NOI is unique and differs from the TSA’s NOI—on it, you will find the badge number of the screener who conducted the inspection and a stamp indicating when and where the baggage inspection occurred. If you did not find a CAS NOI in your luggage, a physical inspection of your luggage was not required.

  • If you find a CAS NOI in your checked baggage, confirm that the missing item(s) are not prohibited for air travel and are not considered hazardous material. If the missing item(s) fall into either of these two categories, contact your air carrier’s Baggage Services Department.
  • For all other incidents involving missing property in checked baggage, please submit a CAS Claim Form.
For more information on how to file a CAS claim, please click here.

Note: If you have a complaint about delayed or lost baggage, contact your airline. Most airlines recommend reporting missing bags at the airport within 24 hours and filling out an Air Carrier Claim Report within 30 to 45 days. If your baggage was delayed or lost, we suggest you file a claim for missing items with your airline. CAS does not assume responsibility for lost items resulting from delayed baggage.


FAQs About Claims


If you flew domestically, your originating airport would be the first airport at which you began your trip. If your trip began internationally, your originating airport would be at the first U.S. airport your flight arrived. If your flight did not originate at San Francisco International Airport (SFO), you should file a claim with the TSA. For more information, please visit the TSA website at www.tsa.gov.
It is Covenant Aviation Security’s policy to perform proper investigations, determine our responsibility, and take appropriate action for each claim. CAS does not pay for:
  • Losses that occur when CAS adheres to TSA screening procedures or FAA Hazardous Materials regulations.
  • Damage or losses that occur when CAS did not physically handle or search your baggage.
  • Damage or losses that occur when CAS personnel are not involved.
  • Damage or losses that occur due to the overall nature of aviation operations.
  • Damage to fragile items that are not properly packed.
  • External damage to luggage.
  • Damage to baggage locks that are not TSA recognized. For more information on TSA-recognized locks, please vist the TSA website at www.tsa.gov.
CAS will accept claims from passengers in California or South Dakota no later than three years past the date of loss.
The TSA Claims Management Office in Arlington, Virginia, will forward your claim to CAS; however, you may also submit your signed claim form and documentation directly to CAS by mail or fax:

Covenant Aviation Security Attn.:Claims Department
1000 Marina Blvd. Ste. 100
Brisbane, CA 94005
Fax: 630-633-2606


CAS will send you a letter acknowledging receipt of your claim form and claim documentation. If additional information is needed to evaluate your claim, the letter will indicate what documentation is necessary. CAS will then investigate and evaluate your claim and notify you of its decision in writing.
CAS will accept claims from passengers for the period of time established by state law governing each CAS airport. In both California and South Dakota, it is three years from the date of damage or loss.
Upon receipt of a signed and completed claim form, CAS will send you a letter acknowledging receipt of your claim form and claim documentation. Normally, a written decision letter will be sent to you within sixty (60) days.
Yes, if your claim is denied and you have additional information that CAS did not previousily have available, please submit an appeal in writing, along with the additional documentation to: Covenant Aviation Security
Attn.:Claims Department
1000 Marina Blvd. Ste. 100
Brisbane, CA 94005
You can email us at claims@covenantsecurity.com or call us at 800-764-8050 Monday - Friday 9:00 AM - 3:00 PM (Pacific Standard Time).
  • 1. Download the CAS Damaged and Missing Item(s) Claim Form.
  • 2. Please read the instructions and notices on the second page.
  • 3. Complete and sign the Claim Form (claims without a signature will not be processed).
  • 4. Mail the Claim Form and supporting documentation to:
    Covenant Aviation Security
    Attn.: Claims Department
    1000 Marina Blvd. Ste. 100
    Brisbane, CA 94005
    Phone:(800) 764-8050
    Fax: (630) 633-2606
Click here to download a PDF version.
Note: If you have Adobe Professional you can fill out the form online and then mail it or fax it to CAS.

Click here to download a Microsoft Word version.
Note: You can fill out the form online and then mail it or fax it to CAS.

NOTE: If you traveled from Sioux Falls prior to 12/31/2011, please file your claim to Covenant Security following the instruction above.

If you traveled from Sioux Falls on or after 1/1/2012, please file your claim with Trinity Technology Group at http://www.passengersfirst.com

  • 1. Download the CAS Personal Injury and Wrongful Death Claim Form.
  • 2. Please read the instructions and notices on the second page.
  • 3. Complete and sign the Claim Form (claims without a signature will not be processed).
  • 4. Mail the Claim Form and supporting documentation to:
    Covenant Aviation Security
    Attn.: Claims Department
    1000 Marina Blvd. Ste. 100
    Brisbane, CA 94005
    Phone:(800) 764-8050
    Fax: (630) 633-2606
Click here to download a PDF version.
Note: If you have Adobe Professional you can fill out the form online and then mail it or fax it to CAS.

Click here to download a Microsoft Word version.
Note: You can fill out the form online and then mail it or fax it to CAS.

NOTE: If you traveled from Sioux Falls prior to 12/31/2011, please file your claim to Covenant Security following the instruction above.

If you traveled from Sioux Falls on or after 1/1/2012, please file your claim with Trinity Technology Group at http://www.passengersfirst.com