To ensure the highest quality of service, CAS baggage employees are closely monitored by direct supervision. Using a state-of-the-art closed circuit television system, TSA and the Airport can evaluate baggage inspections in real-time or replay video footage to ensure that your luggage leaves checked baggage screening locations in the same order and condition as it arrived. At no time do CAS personnel screen baggage or perform their duties alone, unobserved or unsupervised.
If your checked baggage requires physical inspection, a CAS Notice of Inspection (NOI) will be inserted to let you know your baggage was searched. CAS NOI is unique and differs from the TSA’s NOI—on it, you will find the badge number of the screener who conducted the inspection and a stamp indicating when and where the baggage inspection occurred. If you did not find a CAS NOI in your luggage, a physical inspection of your luggage was not required.
Your checked baggage will travel through multiple conveyor belt systems and will be handled by a number of different organizations before it reaches its final destination. To read more about what happens to your checked baggage, please here
Due to the overall nature of aviation operations, CAS recommends that you do not overpack your luggage or pack any fragile items inside your checked baggage. To see more packing tips, please visit the TSA website at www.tsa.gov
CAS’ policy for checked baggage is that we do not assume responsibility for:
- External damage to baggage
- Fragile items that are inappropriately packaged
- Damage to baggage locks that are not TSA-recognized
For more information on TSA recognized locks, please visit the TSA website at www.tsa.gov
For all other incidents involving damaged property in checked baggage, please submit a CAS Claim Form.