Covenant Aviation Security Claims

The purpose of this website is to assist passengers who experience loss or damage to personal property or personal injury resulting from Covenant Aviation Security (CAS) screening operations on flights originating from the San Francisco International (SFO).

Please refrain from packing valuable items in your checked baggage.

Once you drop your baggage with your air carrier, both the carrier and CAS may handle and process the baggage in some manner. The air carriers retain possession of your checked baggage for the entire trip with the exception of a short period of time when it may be physically screened by CAS.

Please keep in mind that most air carriers have liability limitations for lost, damaged, or stolen items.

No Liability for:
  • Fragile items
  • Perishable items
  • Previously damaged baggage
  • Oversized, overweight or over packed baggage
  • Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear

Also:
Air carriers have a limited liability per ticketed passenger for travel on or after October 1, 2004 Air carrier has no liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage Air carrier has no liability for photographic equipment, computers, VCRs and any other electronic equipment including software or components, jewelry, cash, documents, furs, works of art or other similar valuable items Other items that are not covered in the air carrier limit of liability include, but are not limited to: antiques, books, china, fragile items, liquids, medicines, perishable items, securities and negotiable papers or silverware.

CAS HIGHLY recommends that you do not pack the items mentioned above in your checked baggage. CAS will not pay for damage to these items unless it is clear that CAS is liable for the loss or damage. Protect yourself and do not pack valuables in your checked baggage.

Please note CAS will not accept liability for lost damaged items from baggage that is delayed or deemed missing by your airline.

(NOTE: If you are using IE 10 and having trouble viewing the expandable FAQ's below, turn off compatibility mode by clicking the broken page icon at the top of the screen.)
FAQs About Claims
If my flight did not originate from San Francisco International (SFO), where do I file a claim?
What is Covenant Aviation Security’s Missing or Damaged Items Claims Policy?
What do I do if I have already filed a claim with the TSA for a flight originating from San Francisco International (SFO)?
What happens after I file a claim with CAS?
How long do I have to file a claim with CAS?
How long will it take to process my claim?
Is there a claims appeal process?
How do I contact the CAS Claims Department?
How do I file a damaged or missing items claim?
How do I file a personal injury or wrongful death claim?
Note:

If you traveled from Sioux Falls prior to 12/31/2011, please file your claim to Covenant Security following the instruction found here.

If you traveled from Sioux Falls on or after 1/1/2012, please file your claim with Trinity Technology Group at http://www.passengersfirst.com.

© 2011 Covenant Services Worldwide, LLC. All Rights Reserved.